Returns & Exchanges
30 Day Returns/Exchange Policy
Custom Socks Gift online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all items detailed described on our website before placing your order. Make sure that the photo you uploaded for the custom items that need to be printed are correct as well as any other details regarding your order. The policy begins from the delivered date.
The following reasons are covered by FULL COVERAGE Return/Exchange Policy( We will undertake the postage for returning or exchanging):
- If quality problems, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
- If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to CustomSocksGift, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days.
The following reasons are covered by 30 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
- If you chose the wrong size or color.
- If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
- Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 8 hours. Please note that on all canceled or changed orders(after 8hours) of personalized items there is a 30% restocking fee.
- Please note that you couldn’t cancel or change your purchase once we ship out your order.
The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues:
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your Custom Socks Gift
- Items that have been resized, updated, and/or repaired do not qualify.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Any orders received after 30 days from the delivered date.
- Items which have been used and damaged within 30 days from the delivered date.
Return Service Procedure:
- To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at firstname.lastname@example.org . If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
- About Refund: Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
- The returned item should be kept in its original condition in which you received them in.
- Return address (Please contact customer service for the return address).
- Please make sure you provide us the tracking# and receipt after you return.
Customsocksgift reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on:
Address: Keyuan Road No.6, Keji Yuan Gongye Buliding 809F, Yuehai Street, Nanshan, Shenzhen, 518000
Business Hour: 7:00 pm to 4:30 am Monday to Friday (EST)
Tel: +86 15601663573